Stuck in a boring Help Desk role with no growth opportunities? Here’s your opportunity to break free! If you want to enjoy your work, apply your talents, and feel like you’re making an impact, all while knowing and experiencing the joy of having customers that love you, then this might be a great opportunity for you. HCSS is looking for motivated people to join our Technical Support Department. Experience and Degrees are NOT required.
This is a role completely different from your normal Tech Support Jobs. Checkout this video below to see what we mean...
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Unlimited Career Growth Potential!
Technical Support is just the beginning... after that, how you define your career path is up to you. You’ll learn the software business, gain knowledge about the construction industry, IT, and great customer service skills. With these skills, you’ll be able to direct your career path in whatever direction your heart desires, all at a pace that’s based on your performance, not tenure. Imagine for a moment, the ability to grow your career without having to change to a different company!
What We Look For
The ideal candidate will have excellent problem solving, analytical, and people skills.
If you excel at solving word problems, thinking games, have strong math skills, and can quickly assimilate technical information, you may have what it takes to join the elite technical service representatives at HCSS.
Our analysts spend the majority of their day talking with and helping our customers with their HCSS-related software problems over the phone, in one-on-one sessions, and trainings.
They will also spend time working on various projects to enhance our service offerings to our customers.
Essential Position Functions:
- Help customers with our Construction Estimating, Dispatching, GPS, and Job Cost software.
- To a lesser extent, help customers with any questions dealing with networking, printers, our web site, WINDOWS 2000, ME, XP, Vista, 7; Mobile Devices (Android & iOS); Citrix, FTP etc.
- Work on various projects such as creating support materials and training materials associated with our software.
- Help build strong relationships with our customers.
- Possibly become experienced enough to become an implementation consultant, traveling to customer sites, offering business solutions, implementing our software and providing training on our products to the customers.
- Learn how the HCSS business works so you can intelligently suggest ways to improve the company.
- Bilingual a plus.
About the Technical Support Department
HCSS is very customer oriented. This is the number one priority for our technical services staff and is what has made HCSS the leader in our industry.
Our customers could be calling in with a problem that is time sensitive and critical to their business.
Our technical services members react quickly, professionally and friendly at all times.
Our Technical Services Department is the face of HCSS to our clients and staff members are expected to live up to our reputation with our customers.
The Technical Services Department focuses on building relationships with our customers.
Often, our annual User Group meeting is like a family reunion in addition to the extra training customers receive.
If you believe in superior customer service and rapport, HCSS may be the right place for you.
To Learn More About the Employees in the Technical Support Department, Click Here
Before You Apply...What You Should Know
The starting salary for a Software Support Technician is depends upon experience with an entry-level salary range being $38,000 to $45,000.
This is an important position at HCSS with substantial growth potential.
It is important that you make sure you are a good fit for our company and would enjoy working here:
- Click here to learn more about what it takes to successfully fit at HCSS.
- Click here to learn more about the HCSS culture.
- Click here to watch our videos and see photos of our campus.
How To Apply
To ensure you have the logic skills to systematically track down problems, we give all candidates a short reasoning test. Although the test is not particularly difficult (about 7th grade level), if you were poor at math in school, you will probably not pass the test.
For a Sample Test Question - . This question is probably equivalent to the hardest question on the test. If you can successfully work it you will probably pass the test.
If this still sounds like a position you would be interested in, please use the link below to schedule a time to take the 50 minute test. Please bring a copy of your resume with you. No resumes will be reviewed unless you pass the test. After you have taken and passed the test we will contact you if you qualify for an interview.
To sign-up for an appointment to take the test at our office, click here.
If you are an out-of-town candidate, please click here.
(Non-smokers only)
If you have any questions regarding the above position, e-mail careers@hcss.com.
(Please do not send resumes to this e-mail address)